Little things matter

Langham Place has got to be our favourite place to stay when in Hong Kong.  A lot of it has to do with its location.  Just above the Mongkok MTR station, it's an easy train ride from the airport and you're right smack in the middle of bustling Mong Kok.  There are great eateries around every corner open till late, lots of shopping and did I mention a H&M outlet right at your doorstep?

The rooms at Langham are of a good size and we got a fantastic view – great after a long day on the crowded Hong Kong streets.  And wonderful for mid-day naps when you need a break.

A big part of Langham's charm also has to do with the little touches which make guests feel right at home.  Because we had stayed in Langham before, the check-in staff immediately upgraded us to a bigger room, threw in complimentary breakfast throughout our stay and remembered our room preferences.  How's that for starting off the stay on the right foot?  

These little touches continue well into the rooms.  On top of complimentary wifi Internet access, our room came with an iPhone docking station plus an iPhone4!  These phones are to help guests stay connected so they come with a Hong Kong SIM card for free citywide calling, Hong Kong maps and restaurant locators.  Incredibly cool.

You also get your own Nespresso machine for that caffeine fix and a menu of pillows to choose from.  I also found details such as placing a bottle of water and glass at the bedside table during the turndown service to be very thoughtful.  Or that staff takes the trouble to summarise news headlines for use as placemats at breakfast.

Langham Place has taken customer service to a whole new level, and they can certainly count on us returning for another stay the next time we're in Hong Kong.


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